Human In The Loop – Its Place In AI Transcription And Speech Analytics

As much as artificial intelligence technologies dominate within the modern transcription space, humans and machines have complementary skills. To achieve the greatest accuracy and most articulate results, they must work together.  Within the context of AI transcription, and any subsequent speech analytics,..

5 Key Ways Speech Analytics Is Profitable For Business

As the volume and use of data continues to skyrocket, businesses are discovering the benefits of leveraging speech analytics technology within their strategy. Speech analytics gives organizations new opportunities to identify and manage the valuable insights arising from conversations and to deepen their understanding of the customer journey.