Transforming speech into text transcription has revolutionized the way businesses document, preserve and leverage their content. Organizations are rapidly waking up to the opportunity of this rich data resource, especially with regard to usability and effectiveness as a source of insight.
As much as artificial intelligence technologies dominate within the modern transcription space, humans and machines have complementary skills. To achieve the greatest accuracy and most articulate results, they must work together. Within the context of AI transcription, and any subsequent speech analytics,..
As the volume and use of data continues to skyrocket, businesses are discovering the benefits of leveraging speech analytics technology within their strategy. Speech analytics gives organizations new opportunities to identify and manage the valuable insights arising from conversations and to deepen their understanding of the customer journey.